Qualifications:

• 5+ years of experience in Manufacturing Control Environment
• Associate Degree in Industrial, Electrical, or Mechanical Engineering preferred
• PLC Programming Experience
• International Travel Experience
• Familiarity with Similar Manufacturing Fields
• 5+ years of exposure to mechanical/electrical background in Thermal Processing Capital Equipment
• Strong mathematical skills, including arithmetic and fractions
• Accurate record-keeping abilities
• Excellent interpersonal, verbal, and written communication skills
• Ability to multitask in a fast-paced, occasionally stressful environment, with strong decision-making skills
• Proficiency in general office software like Microsoft Office or MRP/ERP Systems
• Ability to follow verbal, written, or diagram instructions
• Travel Requirements: 85%-95% of time, possibly on short notice, including weekends and holidays

Responsibilities:

• Test, diagnose, and provide solutions for industrial equipment issues, including startup and service for ITS or other manufacturers’ equipment
• Occasionally assist or supervise equipment installation
• Conduct mechanical or electrical tests to ensure equipment meets specifications
• Diagnose problems and expedite repairs to meet deadlines
• Collaborate with engineering, manufacturing, or customer personnel to resolve issues
• Interpret complex mechanical and electrical drawings to ensure equipment quality
• Coordinate project labor efficiently to meet quality standards
• Maintain safe work practices and ensure compliance with safety guidelines
• Provide technical support to customers internally and externally
• Prepare and maintain reports and records related to testing, service, and installation
• Keep Customer Support Services Manager informed of project status
• Instruct customers on equipment operation and maintenance
• Assist in Quality Control Startup of new equipment
• Conduct QC tests on equipment, both at the factory and customer sites
• Compile technical manuals and equipment data labels
• Adhere to project schedules and budgets
• Work independently or collaboratively with other departments and customers to support company objectives.