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Customer Service & Inside Sales Specialist
Job Description
Qualifications:
Customer Experience & Sales
- Strong communication and interpersonal skills
- Confident and comfortable speaking on the phone
- Detail-oriented with strong organizational skills
- Self-motivated with a strong work ethic
- Ability to handle multiple tasks in a fast-paced environment
- Customer service, retail, or inside sales experience
- Interest in Design, lighting or home improvement
- Expereince with order entry, CRM systems or showroom sales
Customer Experience & Sales
- Answer inbound calls and emails with professionalism and urgency
- Guide customers through product selection and lighting design decisions
- Convert inquiries into orders through confident communication and follow-up
- Build relationships with homeowners, contractors, designers, and repeat clients
- Accurately enter and process orders in internal systems
- Coordinate with production and operations teams to ensure timely delivery
- Communicate order updates, timelines, and expectations clearly
- Assist walk-in customers with lighting selections
- Provide hands-on support in the showroom environment
- Maintain a clean, organized, and professional showroom space
- Conduct follow-up calls on quotes, leads, and past customers
- Re-engage inactive customers and identify new opportunities
- Participate in light outbound prospecting and relationship building