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Director of Program Management
Job Description
Company Overview:
Qualifications
- Contract Manufacturer of PCBA's, SMT, Electronic Manufacturing Services, electromechanical assembly and integration
- 80,000 sq ft facility located in South San Jose, mfg facility in Viet Nam, 300 employees
- Considered a Tier 2 CM (similar to Cierra Circuit, TTM, Sonic, Alpha EMS. Not considered Tier 1 CM (such as Jabil, Sanmina, Flextronics, Foxcon)
- Specializes in high-mix, lower volume manufacturing
- Customers range from high tech to industrial products
Qualifications
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- BS in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, or equivalent relevant EMS/manufacturing experience (Bachelor's degree preferred).
- 8–10+ years of technical program management or customer-facing operations experience in Electronics Manufacturing Services (EMS), PCBA, or high-level mechanical assembly contract manufacturing.
- 3+ years of direct experience managing, coaching, and developing Program Managers, Account Managers, or Customer Operations teams.
- PMP Certification is a plus.
- Demonstrated track record managing large, complex customer accounts with concurrent PCBA and multi-level mechanical assembly projects.
- Proven ability to interpret operational data to track key performance metrics (OTD, aging WIP, past-due sales orders, customer action-item aging, and E&O inventory exposure).
- Exceptional communication, negotiation, prioritization, and conflict-resolution skills under high-pressure escalation scenarios.
- Lead, coach, and retain a team of ~6 Program Managers; establish clear performance standards for account ownership, responsiveness, and execution.
- Balance account assignments and workload across the PM organization based on customer complexity and team capacity.
- Conduct regular performance reviews, one-on-ones, and development plans while building repeatable processes for recurring operational challenges.
- Act as the primary escalation point for significant customer and operational issues before executive involvement.
- Ensure all escalations are fact-based and accompanied by root-cause analysis, clear ownership, defined actions, customer impact statements, and recovery schedules.
- Participate in high-level client meetings, support commercial negotiations, manage quote requests, and provide backup customer coverage when necessary.
- Monitor product margin, pricing accuracy, and financial risks, ensuring timely mitigation of excess/obsolete inventory, expedite costs, and premium freight.
- Track and drive PM operational metrics, including past-due sales orders, aging WIP, consigned inventory, and NPI readiness.
- Identify systemic operational trends and partner with department heads to implement corrective and preventive measures.
- Maintain strict alignment with Quality Management System goals: product quality, on-time delivery, and overall customer satisfaction.