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Systems Administrator - Service Now
Employment Type:
Direct
Category: Network Systems Administrator
Job Number: 10082
Pay Rate: $100,000 to 120,000
Job Description
Qualifications:
Responsibilities:
- Degree in Computer Science or related field and/or commensurate on-the-job experience
- Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
- Prior experience diagnosing complex problems and developing solutions
- Proficient in Office 365 applications
- Excellent communication skills
- Demonstrable knowledge of ServiceNow deployment, implementation, and integration.
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
- Demonstrable knowledge of the ServiceNow Workflow Editor
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Responsibilities:
- Administer, configure, and maintain the ServiceNow platform to meet business needs
- Minimum two days in office per week
- Monitor platform licensing and perform regular audits
- Perform system upgrades and patches, ensuring minimal disruption to operations
- Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies
- Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives
- 3rd Party software integrations
- Provide technical support and guidance to end-users and other IT staff
- Stay updated with the latest ServiceNow features, best practices, and industry trends
- Participate in an afterhours support On Call rotation
- Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
- Follow department processes and workflows
- Schedule and work with outside vendors and contractors, assign tasks, and track their time
- Follows all company safety rules and 5S/Lean Manufacturing policies